Shipping and Returns
We only ship through our transportation service, Premium Service. Each package is insured and tracked. We will notify you by email as soon as the package is sent to you and you will get the package number.
Packages are usually shipped within 2 days after payment is received. Whatever delivery method you choose, we will send you a link to track your package online.
Delivery time depends on the country of destination. For the majority of European countries, delivery time varies from 3 to 4 days. You will obtain your goods by La Poste.
Shipping costs include preparation and packaging costs as well as postage. Preparation costs are fixed, while transport costs vary depending on the total weight of the package. We recommend consolidating all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each order. Your package is shipped at your own risk, but special attention is paid to fragile items.
If your shipment contains heavy items or bulky products (complete bicycles, bicycle covers, etc.) the shipping cost will be higher. If such a situation arises, we will contact you to obtain your confirmation before shipping the goods.